In the ed tech office we often get teachers coming in with computer problems that are solved with some very basic troubleshooting tips. I created this document (in the form of a certificate) with the hope of helping teachers to learn the most basic troubleshooting. I created it as a certificate thinking that people might be more inclined to post it on the wall and refer to it. Please feel free to share the document.
Download the full-size Certificate
Cross posted on my blog.